#669 - Scott Walker - A Hostage Negotiator’s Hacks To Master Communication
Modern Wisdom
Managing Emotions in Challenging Discussions
Being prepared for challenging discussions helps in dealing with them effectively. To bring down the intensity in difficult conversations, one can use the immediate action drill, which involves interrupting the pattern by taking a break, realizing that the wave of emotions lasts for about 90 seconds and allowing oneself to feel the feeling without getting caught up in the story. Asking better questions, being curious, and avoiding assumptions is the third step. By following these steps, one can maintain emotional control, balance the nervous system, and have more productive discussions. It is important to separate the story from the experience to determine the impact of the situation.
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