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#175: Shreyas Doshi: Better Teams, Better Products

The Knowledge Project with Shane Parrish

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The McDonald's Problem: Following rules and what making judgement calls

Following rules is comfortable because we can blame the rules if things go wrong. But just following rules without making judgment calls leads to the McDonald's problem. Just following rules should be minimum wage work. What we're paying for is judgment. The reason people get paid more is because they create value through their judgment.

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