Focus on Hospitality over Technology in Hotels

The key to running a great hotel lies in understanding hospitality, not relying too heavily on technology. Customers appreciate the little things that make them feel welcomed and at home, rather than being overwhelmed by complex tech features. A hotel's success is not based on excessive technology but on creating a warm and inclusive environment for guests to enjoy. This insight was further reinforced by a positive experience at a hotel in London that prioritized creating a cozy and welcoming atmosphere in its lobby.