A librarian named Sarah Knapp wrote a book on the need for users search vocabularies, which has been ignored despite being a collection of clusters of vocabulary terms that work for online searches.
The host of the podcast will link the book up in the show notes.
The fact that even someone in the industry hadn't heard of Sarah Knapp's book proves the host's point on the need for users search vocabularies.
Marcia Bates is Professor Emerita in UCLA’s Department of Information Studies. Over the course of a long career in both consulting and academia, Dr. Bates produced seminal work in user-centered information system design. Her paper on “berrypicking” as a user search strategy has been widely cited and is considered a foundational text in the field. In this conversation, we discuss search systems.