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The Happiness Lab with Dr. Laurie Santos

Overcoming the Warmth Competence Bias: Keeping it Brief

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Peggy's research addresses the warmth competence bias in communication. To overcome this bias, she suggests keeping messages brief, like a simple text or email. Asynchronous communication allows people to respond at their convenience without burdening them. Engaging in these brief messages shows care without demanding a long conversation.

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