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Lessons from scaling Uber and Opendoor | Brian Tolkin (Head of Product at Opendoor, ex-Uber)
Lenny's Podcast: Product | Growth | Career
Strong Feedback Loop Fuels Innovation
Efficient operations rely on strong feedback loops between field teams and product development, facilitating faster iterations, scaling, and qualitative insights. Local teams possess invaluable understandings of customers and market nuances, which cannot be fully grasped by centralized product teams. The establishment of product operations was a strategic response to bridge the gap between centralized product development and globally distributed operations. This function ensures that insights from local markets inform feature development, creating a bi-directional feedback mechanism essential for building relevant products. By fostering collaboration between operations and product teams, organizations can enhance innovation and meet the specific needs of diverse markets.
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