The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 747: Top 10 GTM Mistakes Founders Make Again … and Again with SaaStr’s CEO and Founder Jason Lemkin

The Official SaaStr Podcast: SaaS | Founders | Investors

NOTE

The Weaponization of Customer Success

A company had a negative experience with a vendor who abruptly tripled prices without notice, leading to a strained relationship. This incident highlighted a trend where public companies threaten customers and vendors, impacting data ownership. The speaker warns founders to be aware of aggressive sales tactics and criticizes the weaponization of customer success, turning it into a negative trend.

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