Sales marketing support will be blended with other customer service departments in the future.
Success teams will be used to send out messages to customers.
Conversational customer service will be used to interact with customers on a more personal level.
In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, sit down to talk about our new product manifesto for the future of customer service and what it means for us.
Read the transcript: https://www.intercom.com/blog/videos/our-manifesto-for-next-generation-customer-service/