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979: Building Greater Trust and Connection through Storytelling with Scott Mann

How to Be Awesome at Your Job

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Understand the other person's perspective to be relatable

  • To be relatable, try to understand the other person's internal experiences, pain points, and goals
  • Ask thoughtful, open-ended questions starting with "how" or "what" to understand their pain
  • Use reflective listening to show genuine curiosity and understand their perspective
  • Articulate their pain back to them until they confirm your understanding by saying "That's right"
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