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979: Building Greater Trust and Connection through Storytelling with Scott Mann
How to Be Awesome at Your Job
Understand the other person's perspective to be relatable
- To be relatable, try to understand the other person's internal experiences, pain points, and goals
- Ask thoughtful, open-ended questions starting with "how" or "what" to understand their pain
- Use reflective listening to show genuine curiosity and understand their perspective
- Articulate their pain back to them until they confirm your understanding by saying "That's right"
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