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The Importance of Buyer Enablement and Self-Service in B2B Marketing
Buyer enablement acknowledges that B2B buyers conduct most of their purchasing process independently, without direct company interaction. Providing buyers with necessary information, such as customer stories, review sites, and ROI calculators, empowers them to make informed decisions and champion your product internally. On the other hand, self-service allows customers to transact and use products without assistance. Neglecting to offer such resources may result in buyers relying on potentially incorrect or negative information from other sources.