955: Mastering Emotion and Conversation Like a Top Hostage Negotiator with Scott Walker
How to Be Awesome at Your Job
Negotiation as Conversation
✨Key takeaways:
- Negotiation is a conversation with a purpose
- Manage the other side, your own side, and your internal emotions.
Negotiation is simply a conversation with a purpose. Focus on improving conversation skills, whether dealing with kidnappers, family, or colleagues. Every negotiation involves three elements: managing the other side, your own side (internal politics, competing demands, etc.), and your internal emotions/mindset. Often, managing your own side (the "crisis within a crisis") consumes the most time and energy. Understand the other person's underlying needs and wants. Consider if they're trying to save face, maintain control, or simply enjoy the sound of their own voice. Address these underlying needs to facilitate smoother negotiations.
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