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How AI can help build smarter systems for every team with Eric Glyman and Karim Atiyeh of Ramp
No Priors: Artificial Intelligence | Technology | Startups
Harnessing Customer Voices for Agile Insights
Generating insights from extensive customer interactions can be challenging due to the sheer volume of conversations. By synthesizing key information into short, digestible segments, organizations can provide valuable insights across various teams, from engineering to marketing. Utilizing applied AI, a process was developed to create concise five-minute summaries that highlight significant customer experiences and sentiments. This method enables team members to efficiently access relevant information tailored to specific customer segments or topics, thereby speeding up coordination and decision-making. The implementation of sentiment analysis reveals positive feedback and emotional responses, capturing the essence of customer satisfaction and enhancing the overall understanding of customer needs.
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