More Hospitals Move to Confront Medical Errors Head On
Tradeoffs
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Transparency Paradox in Healthcare and the Future of Communication and Resolution Programs
The transparency paradox in healthcare arises from the need for protection from lawsuits despite the push for total openness about mistakes. The confidentiality surrounding discussions and settlements often hinders program evaluations. While patients may report satisfaction, the effectiveness of communication and resolution programs remains uncertain. The future of these programs seems promising due to financial interests, political pressure, and the patience exhibited by various stakeholders. Malpractice insurers are advocating for these programs to cut costs, while public pressure on lawmakers is increasing. Consequently, several states have passed laws facilitating hospitals to address issues internally and circumvent the legal system.
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