
Inside The Franchise Playbook: From Startups to Scalable Empires
The Home Service Expert Podcast
Providing Five-Star Service and Asking for Reviews
The key strategy is to aim for a five-star service throughout the interaction by reassuring the customer and offering to correct any shortcomings. By emphasizing the importance of receiving a five-star review on platforms such as Yelp, Google, Facebook, and Nextdoor, the approach involves asking the customer at the end if they received the five-star service. Additionally, the tactic includes offering a token of appreciation, like a deco hard worker, in exchange for a review at the customer's convenience.
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