Words as Gifts: Balance Warmth and Competence

Acknowledging individuals distinctly increases the likelihood of positive outcomes, such as securing deals, especially when individuals express admiration and similarity to those they address, citing phrases like, 'You remind me of myself' as particularly effective. Emphasizing warmth and competence in communication enhances relationships and perceptions. When crafting important emails, understanding the balance of warm and competent language is crucial; warm words create connection and trust, while competent words convey efficiency and effectiveness. Counting the prevalence of these types of words can reveal communication styles that either foster or hinder professional interactions. Over-reliance on overly warm expressions, such as emojis and exclamation points, can undermine authority and seriousness in professional contexts, highlighting the need for careful word choice to convey the right impression.