Four Steps to Soliciting Feedback

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The key to soliciting feedback effectively involves four crucial steps. Firstly, frame an open-ended question that allows for honest feedback. Secondly, embrace the discomfort by staying silent for six seconds, creating space for the other person to share candidly. Thirdly, actively listen with the intent to understand, not to respond defensively. Lastly, ask clarifying follow-up questions to grasp the feedback fully and reward the candor given, acknowledging the interpersonal risk taken by the person providing feedback.

Moving forward in our careers often means giving and receiving feedback. But how candid can we be in communicating with others? For Kim Scott, anything less than radical just isn’t enough.

An executive, speaker, author, and executive coach, Scott is known for her concept of radical candor, which she defines as “caring personally and challenging directly at the same time." By mapping communication onto the axes of caring and challenging, she derives four quadrants of feedback behavior: radical candor, obnoxious aggression, manipulative insincerity, and ruinous empathy.

In this episode of Think Fast Talk Smart, Scott shares how we can all move our communication into the radical candor quadrant, “to learn what we don't know and to help other people learn what they don't know.”

More Resources

Kim Scott, personal website and on LinkedIn

The Radical Candor podcast