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144. Communicating Through Conflict: How to Get Along with Anyone
Think Fast Talk Smart: Communication Techniques
Collaborative Conflict Resolution and Positive Work Relationships
The key insight is that in conflict management, the goal of conversations should be an invitation for collaborative problem-solving rather than trying to make the other person defensive. Collaborating saves time and is more efficient compared to manipulative tactics that lead to cleaning up messes. Positive work relationships and friendships are essential for productivity and emotional well-being at work. Research proves that having a best friend at work leads to higher performance ratings. It is crucial to invest in positive relationships at work, which ultimately impacts job performance and satisfaction.
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