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144. Communicating Through Conflict: How to Get Along with Anyone
Think Fast Talk Smart: Communication Techniques
Steps to Prepare for a Difficult Conversation
Before engaging in a difficult conversation, consider these four steps: Firstly, think about the other person's perspective, motivations, and rational reasons for their behavior. Second, understand the core disagreement without attributing it to personality clashes. Third, clarify your long-term goal beyond proving yourself right. Lastly, decide on the best approach for the conversation based on the gathered insights and information, ensuring a thoughtful and strategic interaction.
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