678: Chris Voss | Hostage Negotiation Tactics for Everyday Life
The Jordan Harbinger Show
00:00
The Power of Mirroring in Influencing and Communication
This tool opens up someone's thinking while they're explaining. It creates opportunities to influence them or have them reflect on what they're saying. Unfortunately, the speaker realizes that they tend to be assertive and repeat themselves louder when someone doesn't understand. This behavior is mirrored by their employees, which opens up the speaker's thinking and helps them understand why their explanation may not be clear. Mirroring is surprisingly effective when tried.
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