Prioritize People for Prosperity

Focusing on employee well-being is crucial for enhancing customer experience. A successful organizational approach requires a balance of technical (49%) and hospitality (51%) skills among employees. Team members should prioritize caring for each other and exemplifying excellence, which fosters a virtuous cycle termed 'enlightened hospitality.' This model emphasizes supporting colleagues first, followed by the community, suppliers, and investors, in that order. It's vital to recognize this as a prioritization framework rather than a strict hierarchy, as breaking the cycle at any point undermines the entire system. Ultimately, prioritizing the internal cultural environment leads to improved financial outcomes.