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Inside marketing at Stripe, OpenAI and Retool | Krithika Muthukumar (VP of Marketing at OpenAI, ex-Stripe, Retool, Dropbox, Google)
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Critical Insights for First-Time Marketing Leaders in Startups
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First-time marketing leaders in startups should focus on three key areas to maximize their impact. First, gain a deep understanding of the sales and buying motion within the organization, whether it is product-led, self-serve, or sales-driven. After the initial month, create a comprehensive state of the funnel report detailing observations on drop-offs and opportunities, collaborating with teams like product, sales, and data science. Second, engage directly with customers to comprehend their pain points and use cases, utilizing tools like Gong to observe sales conversations. This direct engagement is crucial for crafting relevant marketing strategies. Lastly, participate actively in a product launch within the first 30 to 45 days to grasp operational dynamics and the team's structure, which will provide insights into executing projects and navigating internal processes. By concentrating on these elements, new marketing leaders can establish a solid foundation for effective strategy development and execution.
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