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The Coffee Expert: The Surprising Link Between Coffee, Mental Health, Depression & Heart Disease! James Hoffmann
The Diary Of A CEO with Steven Bartlett
The Importance of Empathy and Reading People in the Service Industry
Empathy is the key skill in the service industry, and it can be applied to any other profession as well. Working in cafes or restaurants helps develop the ability to read people and provide them with what they need. It's not just about asking, but also understanding if they want a conversation or a quick service. This skill of empathy is highly important and transferrable, yet often overlooked in the hospitality industry.
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