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How to Keep Every Customer | Ep 130
Build with Leila Hormozi
Understanding Customer Churn Patterns
Analyzing the timing of customer churn is crucial as it indicates different reasons for them leaving. Customers who churn soon after the purchase are likely disappointed because their expectations weren't met, whereas those who churn later may have low satisfaction with the product. By closely examining customer churn patterns, businesses can better understand the underlying reasons and take proactive measures to retain customers.
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