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Build with Leila Hormozi
How to Keep Every Customer | Ep 130
Apr 8, 2024
Leila Hormozi, a scaling businesses expert, discusses enhancing customer satisfaction and preventing churn. Topics include mastering customer activation, tracking ROI, customer retention, accelerating time to value, feedback for success, and evolving with the market.
29:29
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Quick takeaways
- Consistent communication on value post-sale is essential for customer engagement.
- Customer activation at the first experience is crucial for retention and loyalty.
Deep dives
Keys to Customer Engagement and Value Communication
Constantly reminding customers of the value you provide is crucial to engagement. The podcast emphasizes the importance of communicating internal actions externally. It highlights lessons learned from scaling businesses and improving customer relationships. By maintaining a consistent level of interaction before and after a sale, companies can create lasting customer connections.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode