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Feel Better, Live More with Dr Rangan Chatterjee cover image

#254 How To Read Body Language and Become More Confident with Vanessa Van Edwards

Feel Better, Live More with Dr Rangan Chatterjee

NOTE

The Importance of Warmth and Competence in Judging Doctors

Research on surgeons revealed that warmth and competence are crucial factors in judging doctors. Vocal cues, including pace, cadence, and volume, play a significant role in forming initial impressions of doctors. Low ratings in warmth and competence were linked to higher rates of malpractice lawsuits, indicating the impact of these qualities on trust. This highlights the importance of how something is said, not just what is said, suggesting that people listen for cues to warmth and competence in the initial moments of interaction with doctors.

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