Change managers play a crucial role in providing business leaders with insights into the feasibility, employee readiness, and resistance to change initiatives. This information allows business leaders to make informed decisions on setting priorities. By presenting quantifiable and qualitative data, change managers help business leaders understand the real challenges and opportunities, enabling them to adjust priorities based on the actual needs of the organization. Effective business leaders analyze this information and may choose to remove or reprioritize initiatives to align with current circumstances, as seen during the pandemic when virtual meetings suddenly became a top priority.
This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 1 covers who guides organizations through change and how to prevent change saturation.