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“It's How McDonald’s Make Men Binge” Rory Sutherland

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Empower Choices to Boost Sales

Effective sales strategies involve providing customers with multiple interfaces for ordering, as seen in McDonald's rollout of screens. Rather than completely replacing human interactions with automation, offering a choice creates a multi-channel experience that caters to diverse customer preferences. Allowing consumers to order through various methods, such as screens, mobile apps, or tablets, enhances engagement and often leads to increased sales. The combination of human and automated interfaces not only meets different customer needs but also encourages greater purchasing behavior.

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