Variability in situations like delays, custom orders, and customer needs requires embracing slack in systems to handle unexpected events effectively. While removing slack may seem efficient, it leads to system failures when unexpected events occur. Building slack intentionally into systems acts as a cushion to prevent emergencies and address above-average situations effectively.
The reality of Duncan Hines and the magic of Betty Crocker.
Akimbo is a weekly podcast created by Seth Godin. He's the bestselling author of 20 books and a long-time entrepreneur, freelancer and teacher.
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