Seek First to Understand Before Being Understood

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In negotiation, it is essential to view it as a dance with the other person's emotions, ensuring they feel like they are getting a good deal while also benefitting yourself. Starting with a low number and working towards a reasonable agreement is effective. Another valuable tactic is to seek first to understand before being understood, emphasizing the importance of listening and empathizing with the other party.

Scott Walker is a world-renowned expert in kidnap for ransom negotiation, having resolved over 300 cases and numerous piracy and cyber extortion crises. He leverages his extensive experience to train leaders on resilience, emotional intelligence, and effective communication, crucial skills during times of crisis and significant change.

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