To create a vision and roadmap for developer experience teams, start by identifying any known hotspots within the organization and then gather data from various sources like Slack and surveys to understand the developer workflow and areas needing improvement. Utilize untraditional data sources such as Slack channels for persona-specific feedback and conduct surveys frequently to collect insights from engineers to shape the long-term vision for the team.
Twitter’s Developer Experience team is more mature than most. Here, Jasmine James, a Senior Engineering Manager - Developer Experience, explains how her team manages support requests, why they consider personas as part of their prioritization, and how they present the ROI of the team’s work.