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The case for good jobs — and why they're good for business too | Zeynep Ton

TED Talks Daily

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Avoiding the Cycle of Waste and Turnover

Inefficient labor practices in service-oriented industries lead to increased costs and poor performance. Companies often try to minimize labor expenses, resulting in high employee turnover and the necessity for constant rehiring and retraining. This cycle ultimately wastes resources, time, and affects customer satisfaction through long wait times and inadequate service. Organizations must recognize that cutting labor costs does not equate to reducing overall expenses; instead, it incurs additional hidden costs related to operational inefficiencies.

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