Transforming Data into Business Solutions with Salesforce AI CEO, Clara Shih
Gradient Dissent: Conversations on AI
Optimizing Model Selection for CRM Specific Use Cases
Companies like Salesforce partner with multiple models to cater to different customer preferences. Large customers like Fortune 100 and Fortune 500 have specific preferences and sometimes bring their own API keys. For CRM-specific use cases, Salesforce evaluates which models, like GPT 3.5, GPT 4, anthropic, etc., would be the most suitable. Salesforce offers role-specific out-of-the-box applications optimized for common bottlenecks and automation opportunities.
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