Effectively managing conflict requires a proactive approach to tricky conversations surrounding missed deadlines, unhappy clients, or project errors. Instead of avoiding these discussions, focus on understanding the dynamics at play by critically analyzing what transpired, identifying when the situation deteriorated, and generating potential solutions. This strategic reframe encourages a holistic perspective that can significantly improve conflict resolution and foster positive outcomes.
Building on the lessons she learned as an award-winning TV news journalist, Jessica Chen introduces a new way of getting noticed at work, without being loud, aggressive, or boastful.
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