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How to become a "friction-fixer" with Bob Sutton

ReThinking

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Leadership: Learning through Observation and Questioning

Effective leaders immerse themselves in the environment and work alongside employees to gain valuable insights. They go beyond superficial observation, avoiding being mere 'annoying tourists.' Instead of just running the show, they focus on learning and understanding by asking more questions than making statements. This simple yet overlooked practice can yield powerful results in problem diagnosis and solution. By adopting a more questioning approach, leaders can demonstrate a deeper level of engagement and understanding.

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