421: Why People Pay for Time Not Software with Rishi Mandal of Future
The Foundr Podcast with Nathan Chan
Deeply Integrated Coaching for Enhanced Customer Experience
The company's strategy is deeply rooted in vertical integration to provide a high-quality fitness solution through dedicated coaches, resulting in customers demonstrating exceptional engagement with their coaches daily. The data shows that a significant portion of customers ask their coaches for assistance with their diet, sleep, and mental wellness. By investing in a well-trained coaching workforce, the company can offer an unparalleled 10x experience and potentially expand services to address a broader range of customer needs.
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