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Perception Trumps Intention
Effective leadership hinges on perception rather than intention. Leaders may believe they have established a non-superficial system, yet if it is perceived as just a 'tick box exercise' by others, then it is effectively viewed that way. The sentiment of the stakeholders outweighs the original intentions or designs of the leaders. Past legacies or miscommunication might contribute to this perception, but the key takeaway is that it is the perceptions of individuals that define the reality of a situation, not the leaders' intentions.