In the software industry, the focus has shifted from measuring time to production or bugs in production to measuring sentiment and the holistic developer experience. The ideal position for a Developer Experience (DX) team is to be closely aligned with the teams owning the tools that enable the experience. This proximity facilitates quick communication of customer feedback to improve tools and enhance the overall developer experience.
Twitter’s Developer Experience team is more mature than most. Here, Jasmine James, a Senior Engineering Manager - Developer Experience, explains how her team manages support requests, why they consider personas as part of their prioritization, and how they present the ROI of the team’s work.