Focusing on the Customer Unifies the Team

1min Snip

00:00

Play full episode

Summary

Transcript

Episode notes

The brand partner learned that by focusing on the customer, she could unify her team. By listening to her team and putting the customer at the forefront, she was able to bring together traditional marketers and analysts, enabling them to see each other's perspectives and work together towards a common goal. This approach led to a revised vision statement that emphasized being a customer-centric, data-powered team, which created a sense of collaboration and cohesion within the team.

Reid Hoffman thinks visionary leaders should pursue a "re-founder" state of mind. In this episode he welcomes the newest host of Masters of Scale, Jeff Berman, for a dialogue that digs into a re-founder's mission: evolving an organization while staying true to core values. As the re-founder of WaitWhat, the media company that brings this podcast to life, Jeff explores with Reid their own experiences with leadership succession. And they draw on re-founding insight from all-stars like Microsoft's Satya Nadella, Uber's Dara Khosrowshahi, and Yahoo's Marissa Mayer. So reset the clock to Day 0 – because it's always a prime time for a reboot!

Read a transcript of this episode: https://mastersofscale.com

Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.