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#154 - Scale a Fast and Resilient Company With Lean - Catherine Chabiron & Fabrice Bernhard

Tech Lead Journal

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Encouraging Team Problem Solving and Understanding Customer Needs

Encouraging the team to problem solve on the ground allows for a better understanding of achievable goals, which can inspire breakthroughs in value. Being closely involved with the team and interacting with customers helps in identifying opportunities for improvement. Lomas is cited as an example of challenging engineering limits and achieving breakthroughs. It's noted that customers often express solutions rather than their actual needs, making it challenging to discern their true requirements.

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