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Charles Duhigg on Supercommunicators

Motley Fool Money

Big decisions, small reasons

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Big decisions such as firing a key figure in a prominent organization can sometimes come down to simple personality differences, board members not liking the person or interpersonal conflicts. Despite initial confusion that led many to speculate about scandals or groundbreaking events, the actual cause for such actions was often mundane disagreements and personal clashes. This highlights that even in high-stakes situations, decisions can be driven by petty issues, similar to those seen in high school or college social circles.

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