Motley Fool Money Charles Duhigg on Supercommunicators
22 snips
Feb 25, 2024 
Charles Duhigg, a Pulitzer Prize-winning journalist and author of "Supercommunicators," joins Mary Long to explore the art of effective communication. He discusses the habits that make someone a 'super communicator' and shares insights on how companies like Boeing and Netflix handle communication crises. Duhigg highlights the importance of empathy in patient interactions and examines the recent upheavals at Microsoft and OpenAI. He also emphasizes how AI can streamline tasks, giving us more time for meaningful engagement in our daily lives.
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Deep Questions
- Ask deep questions to foster connection and understanding.
- Inquire about beliefs, values, and experiences instead of mere facts.
Neighborhood Example
- Instead of asking "Where do you live?", ask "What do you love about your neighborhood?".
- This simple change elicits richer responses and reveals shared values.
36 Questions
- Arthur and Elaine Aron's 36 questions encourage vulnerability and closeness.
- Questions like "When's the last time you cried?" build trust and intimacy.
