Navigating the new normal: Operations insights for 2024
McKinsey Talks Operations
Unprecedented Opportunities in Leveraging Data and Digital Across Operations
The rapid access to transparent and data-driven information presents a significant opportunity for technology and innovation, including generative AI. This potential impact is anticipated to bring about a new S curve driven by JNI, with limitless possibilities for leveraging data and digital in the operations space. The shift is expected to be as transformative as the introduction of computers in offices, with far-reaching implications for clients, the software industry, and customer service, heralding a revolutionary new era.
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