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FRICTION: How Smart Leaders Make the Right Things Easier (with Adam Grant & Bob Sutton)

The Next Big Idea

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Balancing Act: Speed vs. Deliberation in Leadership Decisions

Leaders face a dilemma between swiftly removing toxic employees to retain top talent and the need to analyze situations in detail to avoid fear and foster a constructive environment. While some advocate for quick action, others, like Patty McCord from Netflix, believe in immediate firing. It's crucial to find a balance by adding constructive friction and avoiding a culture of fear in organizational decision-making. A lesson from Carl Weich emphasizes listening with openness to ideas contrary to our own.

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