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13 Years of Brutally Honest Business Advice in 90 Mins | Ep 737

The Game with Alex Hormozi

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Measuring Customer Success Metrics

Effective measurement of customer success metrics involves defining activation metrics upfront, determining time to value, identifying North star metrics, considering customer satisfaction surveys strategically, analyzing churn as a lagging indicator, assessing the sales to onboarding timeframe, monitoring customer retention in the initial hours, and tracking customer reviews within a specific timeframe.

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