AI Ops origin story

The inception of AI Ops stemmed from a collaborative idea that led to the development of a chat experience designed to enhance content recommendation and learning navigation. The initial concept gained momentum after positive feedback from colleagues who recognized its potential applications. This proactive engagement with team members unveiled various friction points within the company, prompting the creation of tailored tools aimed at improving productivity. By conducting interviews and gathering insights on workflow challenges, solutions are mockup and iterated based on user feedback, ensuring a user-centered design process. This iterative approach has effectively impacted all company departments, including marketing, partnerships, sales, and customer success.