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How to Handle Mess Ups | Ep 711
The Game w/ Alex Hormozi
Key Strategies for Dealing with Angry Customers
When dealing with angry customers, it is crucial to promptly address the situation and express anger on their behalf. Confront issues directly and quickly, while also validating the customer's emotions to make them feel heard and understood. It is important to emphasize that minimizing someone's pain is not effective, as only the individual themselves can do so. By demonstrating genuine concern and outrage over the situation, customers may eventually feel less upset and be more open to resolution. Going above and beyond by offering refunds, additional services, or personalized attention can further express commitment to rectifying the issue and rebuilding trust with the customer.
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