The Game with Alex Hormozi

How to Handle Mess Ups | Ep 711

139 snips
May 15, 2024
Mistakes in business are inevitable, but how you handle them can transform failures into opportunities. The discussion focuses on turning negative experiences into positive outcomes and emphasizes the importance of accountability. Key strategies are shared for exceeding customer expectations and empowering teams to proactively resolve issues. When mistakes are addressed effectively, brands can turn dissatisfied customers into loyal advocates. Discover how exceptional service can lead to long-term customer satisfaction and business growth.
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ADVICE

Accepting Mistakes

  • Accept that mistakes are inevitable in business.
  • Prepare for mess-ups to avoid compounding problems.
ANECDOTE

Damaged Gym Equipment

  • Alex Hormozi bought damaged gym equipment and received poor customer service.
  • He now avoids the company and shares his negative experience.
ANECDOTE

Michelin Star Restaurant Experience

  • Alex Hormozi had a poor dining experience at a Michelin star restaurant but the manager went above and beyond.
  • Due to the exceptional service recovery, he's now a loyal customer of the Ritz.
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