Effective communication involves recognizing different types of conversations such as practical, emotional, and social conversations. Miscommunication often arises due to differing conversation types. Supercommunicators ensure alignment of conversation types for effective communication. Additionally, asking more questions, especially deep ones, and proving active listening are key aspects of effective communication. Supercommunicators ask 10 to 20 times more questions and employ techniques like looping for understanding to show attentiveness, leading to improved communication and understanding between parties.
Kara and Scott discuss Google's efforts to avoid paying for news in California, Barry Diller's plan to revitalize The Daily Beast, and Iran's attack on Israel. Then, Goldman Sachs and JPMorgan Chase are out with first quarter earnings. Is the future looking bright for big banks? Plus, Donald Trump's hush money trial gets underway in Manhattan. How will this case impact the presidential race? Finally, our Friend of Pivot is Charles Duhigg, writer for the New Yorker and author of the new book, "Supercommunicators: How to Unlock the Secret Language of Connection." Charles explains why listening is such an important component of conversations.
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