Pivot Trump on Trial, Big Bank Earnings, and Guest Charles Duhigg
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Apr 16, 2024 
In this conversation, Charles Duhigg, a New Yorker writer and author of "Supercommunicators," shares insights on the art of effective communication. He highlights the importance of listening and personal questions in building authentic connections. The hosts explore the political ramifications of Donald Trump's hush money trial and discuss the impact of geopolitical events, like Iran's actions against Israel, on global stability. They also dive into the latest earnings from major banks and how consumer behavior is shifting in this landscape.
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Super Communication Tips
- Ask many questions, especially deep ones about values and beliefs.
- Prove active listening by asking follow-up questions and looping for understanding.
Power of Silence
- Speaking is cognitively intense, hindering our ability to observe listeners' reactions.
- Silence, followed by thoughtful responses, demonstrates attentiveness and builds trust.
Digital Communication
- Different communication mediums have different rules and strengths.
- Adapt to the medium; overemphasize politeness and emotion online, and avoid sarcasm.
