
Operational excellence: How purpose and technology can power performance
McKinsey Talks Operations
00:00
The Impact of Operational Excellence Principles on Technology Adoption
Improvements increased when frontline employees were given more weight in the organization. Many organizations struggle with technology investments. Following operational excellence principles, such as impact and visibility, leads to sustained impact over time. Companies that focused on end-to-end value stream thinking and interpretability of AI models achieved better results. Prioritizing impact and visibility alone resulted in initial success but lack of sustained impact.
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